By Resident Emily H. —
When moving to a new area requires changing medical communities, it’s not always easy. After three years at Kendal at Granville, I had my first medical emergency last month, and was relieved to find myself in capable, caring and efficient hands at all points--the smoothest I’ve experienced in seven other states.
It happened on a Saturday, which would have meant a 911 call at my old home.
But here, a call to the Health Center brought a smart, calming young nurse on the run. She listened, examined me, wrote down results, asked if I had someone who could drive me, and verified that we knew how to get to either the Granville Urgent Care Center or hospital a short distance farther. After a brief stop at the first, and a low oxygen score, we went on to the ER.
At every point, the Kendal nurse, every part of the hospital linkage, and every doctor seen there and afterward, could access my medical records online, including the latest hospital reports, saving me needless repetition and possible error.
Everyone I encountered introduced him/herself, asked clear questions, explained what they were doing, answered questions as thoroughly as a person like me expects, and expressed care for me and my friend. I was kept overnight for observation, during which I was probed and recorded obsessively, then given sound and detailed dismissal counsel. I discovered that many of the staff are local, and obviously committed to the community.
Back at Kendal, my nurse, who once worked as a pharmacy technician, could even straighten out dual prescriptions caused by a holiday parade down Broadway having closed the local pharmacy on Sunday!
By Monday morning, my doctors had all the reports, and everyone continues to be “on my case.”